Privacy Policy

Effective Date: June 26, 2017

iVvy Privacy Policy

iVvy Inc. (“iVvy” “us” or “we”)  collects certain information through our website, located at “Website”), including through the ­products and services provided at the Website. This Privacy Policy outlines our policies and procedures surrounding the collection and handling of any such information that identifies an individual user or that could be used to contact or locate him or her (“Personally Identifiable Information” or “PII”).


In our Privacy Policy:

Associated Third Parties means individuals, companies and other entities with whom we work to provide products and Services (for example, companies offering products related to our services or other service providers).

Privacy Policy means this document as amended from time to time.

Services means the services we provide in our business from time to time.

Social Networking Sites means any social networking sites operated or utilised by us.

The meaning of any general language is not restricted by any accompanying example and the words ‘includes’, ‘including’, ‘such as’, ‘for example’ or similar words are not words of limitation.

Collection of PII

When you interact with iVvy through the Services we provide, we may collect Personally Identifiable Information from you that is necessary for us to undertake our business and perform our functions and activities.  If we do not do so or if the information is incomplete or inaccurate, we may not be able to undertake our business or the standard and quality of our business may be compromised. Although not an exhaustive list, the Personally Identifiable Information we collect may include:

Event Organisers & Suppliers (Clients)

iVvy collects Personally Identifiable Information from you when you voluntarily provide it to us, such as when you register for access to the Services, contact us with enquiries or use certain Services. The Personally Identifiable Information we may collect includes without limitation your name, email address, telephone numbers, address and other personally identifiable information. In some cases we may collect your credit card information to allow you to pay for the Services.

Event Attendees

Your Personally Identifiable Information may be collected by iVvy if you voluntarily register for an event through an Event Organiser’s account or if you request a booking or a proposal for a service through the iVvy systems, or your data is uploaded into the system by one of our Event Organisers. This Personally Identifiable Information may include your name, email address, phone number, address, bank and credit card details (including expiry dates) if required for payments and other personally identifiable information. Event Organisers can also create event registration websites to collect virtually any information from you. If an Event Attendee voluntarily provides that information in connection with registration for an event or otherwise, it will be available to iVvy and will be held by us in accordance with this Privacy Policy.

Internet users

If you access our websites or any mobile applications (“apps”), we may collect additional Personally Identifiable Information about you including:

  • server address / IP address;

  • top level domain e.g. .com, .gov, org,

  • date and time of visit;

  • pages visited;

  • documents downloaded and accessed;

  • the site you visited prior to visiting our website;

  • the site you visited after visiting our website;

  • the browser that you are using to access our website;

  • if you have visited our website before;

  • tracking user preferences; and

  • location data.

In addition, our website uses cookies. The main purpose of cookies is to monitor usage of our websites and apps to prepare customised web pages so that we may serve you more effectively. You may wish to configure your browser so that it does not accept cookies, however you may not be able to access some functions on our websites or apps if these are disabled.

Our Use of Personally Identifiable Information

In addition to any other purposes set out in this Privacy Policy, we may use the Personally Identifiable Information we collect:

We use your Personally Identifiable Information to create your account, to communicate with you about products and services you’ve purchased, to offer you additional products and services, and to bill you. We also use that information to the extent necessary to enforce our Website terms of service and to prevent imminent harm to persons or property.

Opting out

If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing or survey purposes, contact our Privacy Officer and we will remove your details from our marketing database.

Disclosure and Use of Personally Identifiable Information

We may disclose your Personally Identifiable Information to third parties in certain circumstances including:

  • if you agree to the disclosure;

  • where required for our operational purposes;

  • for the primary purpose for which it was collected, e.g. to provide you with Services or to facilitate the provision of those Services to you;

  • to our Associated Third Parties including service providers and business partners;

  • where you would reasonably be expected to consent to information of that kind being passed to a third party (for example where you have requested information, products or services from them);

  • where disclosure is required or permitted by law, by court order or to investigate suspected fraud or other unlawful activity;

  • to conduct promotions or competitions in connection with our business;

  • where it is required to be disclosed for audit purposes;

  • to our affiliated entities;

  • if disclosure will prevent or lessen a serious or imminent threat to someone’s life or health;

  • if applicable, to fraud checking agencies;

  • in connection with obtaining protection for intellectual property, commercialising or exploiting our intellectual property;

  • to parties involved in corporate transactions in which we are involved or may be involved in the future;

  • to comply with and monitor compliance with our contractual, regulatory, governmental and other legal obligations;

  • to third parties to assist us in carrying out the above purposes; or

  • otherwise as authorised by law.


iVvy endeavors to protect the confidentiality of its client’s information, account information and personal communications to the fullest extent possible and consistent with applicable laws. To protect the loss, misuse, and alteration of information that is collected from clients, iVvy has physical, electronic, and managerial security procedures in place.

Considerations when you send information to us electronically

While we do all we reasonably can to protect your Personally Identifiable Information from misuse, loss, unauthorised access, modification or disclosure, including investing in security software, no data transfer over the internet is 100% secure. The open nature of the internet is such that information exchanged via the internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including (without limitation) Personally Identifiable Information, it is sent at your own risk.

If you access another website from our websites, you do so and provide Personally Identifiable Information in accordance with the terms and conditions under which the provider of that website operates.

Modification of client information

You may request access to your Personally Identifiable Information or correct any inaccurate or out of date information (including unsubscribing from any mail lists) by contacting our Privacy Officer using the details below or by updating your information by logging into the iVvy software ([youraccountname]). 

Retention and Deletion

iVvy may retain your Client Information as long as you continue to use the Services. It may also be necessary for us to retain your Personally Identifiable Information to comply with applicable law, guidelines, codes or regulatory requirements. You may close your account by contacting us. Even if we delete your Personally Identifiable Information it may persist on backup or archival media and other information systems.

Third party websites

We are not responsible for the content, privacy or security practices or the content of any third party websites accessed from our websites and we make no representations or warranties in respect of those websites.  You must therefore read the third party’s privacy policy and satisfy yourself as to the content and appropriateness of that policy.

How we modify this Privacy Policy

iVvy may from time to time update its Privacy Policy by posting an amended privacy policy that is always accessible by clicking on the “Privacy Policy” link on iVvy’s homepage.

You should check the Privacy Policy through this link periodically (including on each occasion you provide us with Personally Identifiable Information) for modifications by clicking on the link provided near the top of the Privacy Policy for a listing of material modifications and their effective dates. The new version will become effective on the date it’s posted, which will be listed at the top of the page as the new Effective Date.

If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Website prior to the change becoming effective.

Dealing with a complaint

If you make a complaint about a privacy matter, our Privacy Officer will respond as soon as possible (but within 14 days) and advise you who in our company will have responsibility for investigating and managing your complaint. 

We will try to resolve your complaint within 30 days of receiving it.  If this is not possible, we will contact you and provide you with an estimate of the time it will take to investigate and manage the complaint.

Contact information

Our Privacy Officer

You should contact our Privacy Officer if:

  • you believe someone has gained access to your Personally Identifiable Information;

  • you think that your account number, username or password have been compromised (in which case you should also immediately change your password); or

  • you believe we have breached our privacy obligations or your privacy rights in any way;

  • you believe we have not resolved your complaint about a privacy matter in accordance with this Privacy Policy;

  • you would like further information on our Privacy Policy; or

  • you have any concerns over the protection of the Personally Identifiable Information you have given to us or that we have collected from others.

Our Privacy Officer can be contacted as follows:

Attention:        The Privacy Officer

Mail:                PO Box 5258, Robina Town Centre, Queensland 4230 AUSTRALIA